We accept Credit Card, Debit Card payments via PayPal, you do not need a PayPal account to use this system.
Cards we accept, (MasterCard / Visa / Visa Delta / Visa Electron).
The goods will not be delivered until the customer’s funds that have been paid to Louloupurple have cleared in full.
All items will be sent 1st class unless otherwise stated. Your order will usually be sent to you in 3 to 5 working days of receipt of payment.
We will always email you to confirm when your item has been dispatched.
HOW POSTAL CHARGES ARE CALCULATED
The maximum postage we charge will only be £3.95 unless you require recorded signed for delivery for this £1.00 is added.
We will use DPD if your items are over 1kg
Postage for orders over £40.00 is free.
LOCAL PICK UP
If you are local to Dolgellau and wish to pick your items up and save on P&P. Enter pickup in the voucher code box on checkout and P&P will be free.
You can collect your items from our shop Louloupurple in Dolgellau, Mon to Sat 9am to 5pm
HOW ITEMS ARE PACKED
We always ensure packages are sent out securely and in bubble envelopes, board backed envelopes or boxed with a return address in case your parcel should be un-delivered. If necessary we will also wrap with extra bubble wrap to make sure that your item(s) arrives in the perfect condition it was sent out to you.
IF YOUR ITEM IS DAMAGED
If for any reason you receive your item damaged then you must inform us immediately, so that we can make a claim through Royal Mail. Please make sure you keep the original packaging it was delivered in and return it to us. We will then replace items for you.
Thankfully this is very rare but if you do not receive your parcel please email us and we will look into it – We always obtain a proof of postage but this is NOT an insurance, we will always try to offer recorded delivery as a payment option.
Please remember that parcels are not classed as missing by Royal Mail until 15 days have elapsed. If your parcel has not arrived after 15 days have passed from the date of posting, please contact us, we will instigate a claim with Royal Mail. You will be refunded in full or if available the item(s) will be replaced (this may not always possible depending on stock availability).
If you have any queries please email: firstname.lastname@example.org